Shipping & Delivery
Q: What shipping options are available?
A: In our shop, you can choose between standard shipping with Austrian International Post and Premium Shipping with DPD International. For both shipping options we offer free shipping from certain amounts depending on your location. Additionally, you are informed about the approximate delivery times during checkout. To give you a better overview, at the top of the screen, you'll find a customized information bar displaying details about our free shipping offer, including how much more you need to spend to unlock it. You can access our shipping conditions here.
Q: Where is my package?
A: We will inform you about the estimated delivery time of your order in the order overview and in your order confirmation via email - however, this time may vary depending on the selected items and shipping method. In your order confirmation email you will receive a tracking link to view the status of your order. With your order number you can also view the status using the pages below:
Q: What happens if I'm not present during the first delivery attempt?
A: If the delivery person doesn't find you, you can check the tracking information to see if your package was left with a neighbour or at a nearby DPD/Post shop. In some cases, there might be a re-delivery attempt.
Q: Where can I have my order delivered?
A: You can have your order delivered to your desired address – just make sure that your name is put correctly on the mailbox so there are no uncertainties. In addition, we can also deliver to parcel stations (assuming that you have informed the parcel shop or booked the relevant service prior to placing an order with us).
Q: Which countries does mycr7.eu deliver to?
A: Currently, our shop delivers to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Returns & Refunds
Q: How does a return work?
A: To start a return please contact us at email@example.com, share your order number and which items you are returning. The more details you provide, the faster and smoother the return process will be for you and us. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Q: How does the refund of my purchase amount work?
A: After reviewing and approving the return, we will promptly refund the amount using the payment method you previously selected. With some payment providers, this process may take up to 3-5 business days. We appreciate your understanding.
Q: Received the wrong or a damaged item?
A: Your customer satisfaction and the overall shopping experience is incredibly important to us and we apologize for any inconvenience. Please file a complaint via contact form or send an email to firstname.lastname@example.org. Please provide as much information as possible (order number and pictures, etc.) so that we can quickly review your complaint and get things right.
Payment & Order
Q: What payment options are available?
A: We offer a variety of convenient and secure online payment options to choose from, including Credit cards, Paypal and Apple Pay.
In addition we also offer prepayment as a payment option. If you choose this payment option, please use the credentials below to wire your purchase amount after receiving your order confirmation:
Beneficiary: Maratex Fashion AG
Address: Landstrasse 105, 9490 Vaduz, Liechtenstein
IBAN: LI47 0881 0000 0040 1203 0
Payment reason: Please use your order number "2X0508XXXX"
Bank: LGT Bank
Q: I want to pay with a credit card instead of prepayment - is this possible?
A: Absolutely, you can opt to pay with a credit card instead of prepayment. Just send us a message, and we'll be delighted to provide you with a payment link.
Q: How do I get a copy of my invoice?
A: You will receive your invoice in the order confirmation sent to your email. If you no longer have this email, feel free to contact our support. We are here to help.
Q: How can I change an already submitted order?
A: For a change please contact us directly. We require the following information from you if you ordered the wrong product: Order number, name of the incorrect product and correct product (size/colour).
Q: Can I buy mycr7.eu gift vouchers?
A: Yes, we offer digital gift cards which can be purchased directly on our shop. You can order this product like any other one.
Q: Where can I find size tables?
A: Generally, on the product screen the «sizing table» section is where you can access the relevant size tables.
Q: Need personal assistance with finding the right size?
A: Don't worry, we're here to assist you personally in finding the perfect size. We've got the right guidance for you, just reach out.
Q: When and how can I reach mycr7.eu customer service?
A: We're committed to delivering exceptional customer service, and you can connect with our mycr7.eu customer support team whenever you have questions. You can reach out to us via the embedded support chat on our webpage, whatsapp (+41782651020) or email (email@example.com).
Due to this setup our response time is typically within a matter of minutes or just a few hours (there may be exceptions depending on the workload).
If, in exceptional cases, it takes longer, we will inform you about it in an acknowledgement of receipt for your message. Requests are answered in chronological order, regardless of the channel you contact us through, as our service representatives manage all channels simultaneously. Sending another message through another contact option unfortunately causes delays. We assure you that we will respond to every inquiry reliably, conscientiously, and as quickly as possible!
Q: How is the overall shopping experience of mycr7.eu rated?
A: People love shopping with us at mycr7.eu and our trustpilot score of 4.5 out of 5 shows just how much. We are always working to make things better so we are excited to know what you think about your shopping experience. Feel free to share your thoughts on trustpilot. Your feedback matters a lot and is greatly appreciated. Thank you.